One pub customer, after attending The Cowshed at Hucknall, took to Facebook to leave a scathing review of the restaurant and its staff, only they weren’t ready for the owner’s response.
The woman, known as Jo, ‘checked in’ to the restaurant on Facebook to give a long complaint about the service she and her family received while celebrating her sister-in-law’s 50th birthday.
But the owner’s reply to the review provided an eye-opening insight in to what might have actually happened that night, including the party being sick and not abiding by social distancing rules.
Jo’s review began: “Went here yesterday for sister in laws 50th lovely little bar – spent approx £700 between us on drinks and pizza – to be served by some members of staff with awful attitude – to be told we must drink up and leave can’t come back because one member of our party was too drunk.”
The woman continued: “To be them apologised to because someone had told them we were all too drunk – take in to account the money we had spent – to be them told half an hour later the owners wanted us out as we had stood up – bearing in mind we were stood up next to our table away from anyone else…
“…and that we were barred – didn’t mind taking the £700 though I have never been spoken to in such a way / maybe they should open reviews and yes our family member was sick and YES WE CLEANED IT UP – so no members if staff were affected by this…
“…maybe a course for your staff in customer service wouldn’t go amiss – rude staff huffing and puffing because they had a large round to bring out !!! [sic]”
It’s quite the review and anyone who has ever worked in customer service has probably dreaded the moment they would get one like this. Any small business owner knows the damage such a review can do.
With that in mind, the owners and team behind The Cowshed did not hold back in their response.
They quickly put to bed the accusation of ‘spending £700’, by explaining to reach that amount the family would have to order 77 of the most expensive pizzas on the menu or 115 double gin and mixers.
The response said: “So let’s split the difference, seeing as you had spend the ‘£700’ on both pizzas and drinks.. you and your party would have to have ordered 39 of our most expensive pizzas and 57 of our most expensive drinks to have spent £700 at our bar. You ordered no where near this, Jo… not even close.”
If that wasn’t bad enough, the owners literally pulled out the receipts to prove it.
Adding: “So seeing as you are having trouble with your memory & maths, I went over our point of sale system this afternoon for you, along with viewing our footage of your party on CCTV and our copy of your receipts. What you & your party spent, Jo was a far more realistic and believable £280 (£225 on 5 rounds of drinks and £55 on 8 pizzas).
“If you are going to lie, embellish or try to fabricate a ridiculous narrative about your time at our bar… at least make it a believable one.”
The Cowshed, which has a five star rating on TripAdvisor, also had something to say about the claims their staff needed a ‘course in customer service’, and instead took to holding Jo and her party accountable for their behaviour towards staff and fellow diners.
The pub said: “With the ironic exception of the young adults that were in your group and one or two others, you all acted like belligerent, entitled little toddlers from the moment you walked through our gates.
“We allowed members of your party to bring in food from other venues to circumvent their food allergies. We cleaned up all the smashed pint glasses you broke and birthday cake you dropped and smeared all over our tables & benches, and tolerated the many loud family rows you were having with each other.
“Rather than treat our staff like human beings that are just trying to earn a wage, you decided to treat them like your own personal servants, clicking your fingers, shouting, swearing and barking your orders at them, to the point one was almost in tears and refused to deal with you any more.
“You were the loudest, most obnoxious group in the whole bar, just being a nuisance in general and other customers were starting to complain about you at this point. Then, for your party’s grand finale, the gentleman in the blue shirt headed into our bar from outside and decided to vomit everywhere but the toilet.
“Our staff stepped into to help, but you demanded to ‘deal with the situation’ and rather than clean up the mess, proceeded to smear it over an even wider area with our mop, whilst… once again, being loud, rude, sticking your hand in our staff’s faces and shouting over anybody who was trying to communicate with you or help.”
The restaurant went onto explain why they have reviews turned off on social media – as it only gives one side of the story.
They also added that Jo wasn’t barred on the evening, despite ‘clicking fingers, shouting, swearing and barking orders at the staff’, which lead one member of the team to tears.
They explained: “We don’t bar paying customers on a whim. You could have come back, apologised, been given the ‘don’t let it happen again’ speech we’ve all had at one point or another and we’d have all moved on, but no… instead you ran straight to the internet, played victim, and told a pack of lies.”
But it was bad news for Jo in the end anyway as the owners added: “So now consider this your official barring… don’t you or your group ever set foot through our doors again.”
The team ended the post with a statement that said the team ‘won’t be making any more comments or responding on this thread’, and that as far as they were concerned ‘the matter is now over’.
The response, littered with sarcasm, has racked up a few supporters with one person saying: “Congratulations Cowshed, you have won the internet today!”.
Another added: “Coming from a hospitality background having worked in many pubs and restaurants reviews like this can be so damaging and most of time (no one is perfect) extremely untrue and made up! When people read reviews like this they believe that the customer is right.”
A Facebook user added: “Read the review online & omg you nailed it, no establishment should have to deal with selfish morans [sic] like that…my guess is it’s going to give you more publicity. Well done guys”
Jelly Babies crowned UK’s favourite sweet as top ten revealed
What’s you favourite sweet?
Jelly Babies have been crowned the nation’s favourite sweet, according to a new survey.
The cute little retro tots beat the likes of Wine Gums, Drumstick lollies, Love Hearts and Cola Bottles to the top spot.
The survey, conducted by research agency, Perspectus Global found that the sugary delights, made with a firm shell and soft centre and invented 160 years ago, still proved they were going strong even against new competition.
Firm favourites in the hearts of the nation, Jelly Babies were closely followed by Fruit Pastilles in second place with 62% of the vote, and Wine Gums in third with 60%.
Jelly Babies were first manufactured in Lancashire in the nineteenth century. But their popularity began to wane before being revived by Bassett’s, in Yorkshire.
Bassett’s began mass-producing the sweets as ‘Peace Babies’ in 1918 but then later reverted back to calling them Jelly Babies, as we all know and love them today.
Other popular choices included Cola Bottles, creamy Werther’s Originals, rainbow coloured Skittles and mouthwateringly fruity Starburst.
But surprisingly, oldies but goldies including Black Jacks, Drumstick Lollies as well as its modern-day partner the Drumstick Squashie, didn’t perform quite as well as some might expect.
The tongue colour-changing Black Jacks came in at 21 with 52%, and Drumstick Lollies and Squashies got 51% of the vote.
And the inter-galactic retro Flying Saucers, crash landed at 29 on the list with 49% of the vote.
But the survey also revealed that not only do Brits love a sugary, fruity and tangy sweet, they also love a minty one too as Polos, Tic Tacs and Mentos all made it on the list as fan favourites.
Of the 2,000 polled, 78% said there was something magical about enjoying your favourite childhood sweets, 77% admitted they would rather have sweets for dessert than a pudding and 70% prefer sweets over chocolate.
On average, Brits chomp through around 19 sweets a week – which is not great news for our teeth.
The UK’s 30 favourite sweets, according to the survey, are as follows:
- Jelly Babies 65%
- Fruit Pastilles 62%
- Wine Gums 60%
- Cola Bottles 59%
- Werther’s Originals 59%
- Skittles 58%
- Starburst 57%
- Liquorice Allsorts 57%
- Tangfastics 57%
- Rhubarb and custards 56%
- Jelly Tots 56%
- Fruit Gums 55%
- Love Hearts 54%
- Dolly Mix 53%
- Lemon Sherberts 53%
- Pear Drops 53%
- Turkish Delight 52%
- Maoam Stripes 52%
- Kola cubes 52%
- Daim bars (formerly Dime) 52%
- Black Jacks 52%
- Toffee Bonbons 52%
- Tunnocks Snowballs 51%
- Drumstick Squashies 51%
- Drumstick Lollies 51%
- Polos 50%
- Fruit-tella 50%
- Tic Tacs 50%
- Flying saucers 49%
- Mentos 45%
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Woman finds Easter eggs for just 75p in Morrisons and does trolley dash
A woman took to social media to show off her Easter egg shop after hearing Morrisons had slashed them down to 75p.
If you need to stock up on Easter eggs for the upcoming holiday, or you’ve just got a sweet tooth and love a good bargain, you’ll be pleased to hear Morrisons are selling some of the chocolate goodies for a reduced price of 75p.
One woman heard the news and had to go and check it out for herself, sharing her chocolate egg haul in a video clip on TikTok.
Savvy shopper and chocolate lover Tammy made sure to fill her trolley with a selection of the Cadbury and Nestle eggs currently on offer at Morrisons.
The retail giant has slashed its 96g – 126g Easter eggs down by half price from £1.50 to 75p.
However, there’s just one catch: to get this price, customers will need to scan their Morrisons More Card. Customers without a More Card will still have to pay the full price of £1.50.
However, shoppers will have to act quick to bag this bargain as these deals usually only last a week.
Tammy’s TikTok clip shows her POV as she pushes her shopping trolley filled with 20 of the Easter eggs costing her a total of £15 – not bad. At full price this shop would have cost her £30, saving her a cool £15.
With surely enough in her cart to sort the whole family and have a few left over to treat herself to while watching a Netflix series, it’s no wonder the TikToker was so pleased with herself as she typed in the caption: “When you hear these eggs are down to 75p.”
The clip, posted just days ago, has already gained almost 10,000 views and over 1,000 likes, though viewers have been left divided over the haul. Some have been tagging their friends and family to hurry and make the most of the deal while others have called it ‘selfish’ – but Tammy clapped back at the commenter, saying: “chill out”.
Meanwhile, someone else said: “Literally picked 2 of all flavours for my children.” And another asked: “Is there a limit? My daughter’s birthday party is the day before Easter so I was going to bulk buy them to give to all the kids.”
Responding, one shopper typed: “I wasn’t told there was a limit so it was worth a try. I just went to a self-checkout.”
While Tammy replied with: “Yes it says two of each only. I was over the ‘limit’ but no one questioned it.”
You can get paid £400 a month to take a relaxing hot bath
A bathroom supplier is looking for someone to test out baths and give feedback
If you thought your dream job didn’t exist, think again as you could find yourself being paid to soak in a bath tub.
Some people much prefer a shower, while others enjoy a relaxing soak in a nice hot bath. Either way, this job description sounds heavenly, especially for the latter.
Baths have come into the spotlight since the release of Saltburn and its shocking slurping moment in THAT bath scene.
Perhaps a few shower people have been convinced to change over to the bath side. If you prefer a bath, perhaps you’ll want to take a look at this next job description.
Bathroom Deal are looking for someone to test their bath tubs and share feedback on them. If you successfully land the role, you could become a Bathroom Quality Assurance Tester.
But you’ll have to spend a good bit of time having a soak so that you can share your verdict on each tub before they’re sold to the public. On the plus side, you’ll be squeaky clean!
If you land the role, you’ll need to make sure you have between one to four hours per week to meet the job’s needs and in return you’ll get a freelance rate of £25 per hour, which works out as up to £400 per month.
The job is also remote so you can take a dip in the privacy of your own home but applicants must be prepared to swap out their bathtub for a different one at least once a month by professionals.
With energy prices rising and water bills going up too, we all know the cost of having a bath has become more of a luxury and probably less of an occurrence for many. However, the extra cash may be worth it.
On top of this, aspiring bathtub quality assurance testers should also be aware that experts warn not to spend more than 22 minutes in the bath.
According to a recent study at Victoria Plumbing, this is the perfect length of time to spend in the tub and anything over that can suck the natural oils out of your skin and even leave you feeling dehydrated.
So, if this sounds like the perfect job for you, submit an application on the Bathroom Deal website – you must be over 18 to be considered.