One pub customer, after attending The Cowshed at Hucknall, took to Facebook to leave a scathing review of the restaurant and its staff, only they weren’t ready for the owner’s response.
The woman, known as Jo, ‘checked in’ to the restaurant on Facebook to give a long complaint about the service she and her family received while celebrating her sister-in-law’s 50th birthday.
But the owner’s reply to the review provided an eye-opening insight in to what might have actually happened that night, including the party being sick and not abiding by social distancing rules.
Jo’s review began: “Went here yesterday for sister in laws 50th lovely little bar – spent approx £700 between us on drinks and pizza – to be served by some members of staff with awful attitude – to be told we must drink up and leave can’t come back because one member of our party was too drunk.”
The woman continued: “To be them apologised to because someone had told them we were all too drunk – take in to account the money we had spent – to be them told half an hour later the owners wanted us out as we had stood up – bearing in mind we were stood up next to our table away from anyone else…
“…and that we were barred – didn’t mind taking the £700 though I have never been spoken to in such a way / maybe they should open reviews and yes our family member was sick and YES WE CLEANED IT UP – so no members if staff were affected by this…
“…maybe a course for your staff in customer service wouldn’t go amiss – rude staff huffing and puffing because they had a large round to bring out !!! [sic]”
It’s quite the review and anyone who has ever worked in customer service has probably dreaded the moment they would get one like this. Any small business owner knows the damage such a review can do.
With that in mind, the owners and team behind The Cowshed did not hold back in their response.
They quickly put to bed the accusation of ‘spending £700’, by explaining to reach that amount the family would have to order 77 of the most expensive pizzas on the menu or 115 double gin and mixers.
The response said: “So let’s split the difference, seeing as you had spend the ‘£700’ on both pizzas and drinks.. you and your party would have to have ordered 39 of our most expensive pizzas and 57 of our most expensive drinks to have spent £700 at our bar. You ordered no where near this, Jo… not even close.”
If that wasn’t bad enough, the owners literally pulled out the receipts to prove it.
Adding: “So seeing as you are having trouble with your memory & maths, I went over our point of sale system this afternoon for you, along with viewing our footage of your party on CCTV and our copy of your receipts. What you & your party spent, Jo was a far more realistic and believable £280 (£225 on 5 rounds of drinks and £55 on 8 pizzas).
“If you are going to lie, embellish or try to fabricate a ridiculous narrative about your time at our bar… at least make it a believable one.”
The Cowshed, which has a five star rating on TripAdvisor, also had something to say about the claims their staff needed a ‘course in customer service’, and instead took to holding Jo and her party accountable for their behaviour towards staff and fellow diners.
The pub said: “With the ironic exception of the young adults that were in your group and one or two others, you all acted like belligerent, entitled little toddlers from the moment you walked through our gates.
“We allowed members of your party to bring in food from other venues to circumvent their food allergies. We cleaned up all the smashed pint glasses you broke and birthday cake you dropped and smeared all over our tables & benches, and tolerated the many loud family rows you were having with each other.
“Rather than treat our staff like human beings that are just trying to earn a wage, you decided to treat them like your own personal servants, clicking your fingers, shouting, swearing and barking your orders at them, to the point one was almost in tears and refused to deal with you any more.
“You were the loudest, most obnoxious group in the whole bar, just being a nuisance in general and other customers were starting to complain about you at this point. Then, for your party’s grand finale, the gentleman in the blue shirt headed into our bar from outside and decided to vomit everywhere but the toilet.
“Our staff stepped into to help, but you demanded to ‘deal with the situation’ and rather than clean up the mess, proceeded to smear it over an even wider area with our mop, whilst… once again, being loud, rude, sticking your hand in our staff’s faces and shouting over anybody who was trying to communicate with you or help.”
The restaurant went onto explain why they have reviews turned off on social media – as it only gives one side of the story.
They also added that Jo wasn’t barred on the evening, despite ‘clicking fingers, shouting, swearing and barking orders at the staff’, which lead one member of the team to tears.
They explained: “We don’t bar paying customers on a whim. You could have come back, apologised, been given the ‘don’t let it happen again’ speech we’ve all had at one point or another and we’d have all moved on, but no… instead you ran straight to the internet, played victim, and told a pack of lies.”
But it was bad news for Jo in the end anyway as the owners added: “So now consider this your official barring… don’t you or your group ever set foot through our doors again.”
The team ended the post with a statement that said the team ‘won’t be making any more comments or responding on this thread’, and that as far as they were concerned ‘the matter is now over’.
The response, littered with sarcasm, has racked up a few supporters with one person saying: “Congratulations Cowshed, you have won the internet today!”.
Another added: “Coming from a hospitality background having worked in many pubs and restaurants reviews like this can be so damaging and most of time (no one is perfect) extremely untrue and made up! When people read reviews like this they believe that the customer is right.”
A Facebook user added: “Read the review online & omg you nailed it, no establishment should have to deal with selfish morans [sic] like that…my guess is it’s going to give you more publicity. Well done guys”
Morrisons shoppers upset over ‘intimidating’ Union Jack packaging in the supermarket
Morrisons use of the Union Jack flag on British products has kicked off a debate online.
It was sparked when a shopper posted a picture of the Union Jack branding on the supermarket’s eggs and butter.
Pictures of the products were posted to Twitter, with the customer writing: “Just back from a trip to Morrisons. Is it just me, or have their butter and eggs always been this… patriotic?”
The post sparked a debate and divided opinion in the comments, with some saying they will boycott the items while others argued it was just marking them as being British products.
Someone replied to the tweet to say: “Very upset by porridge I saw in Morrisons. This flagging everything is very unpleasant and quite intimidating.”
A second added: “Retaliate. I’m no longer buying anything packaged as such. Hurt them through their bank accounts.”
While another replied: “Won’t be buying eggs from Morrisons.”
Some people were confused as to why people were so offended by the Union flag being on British products.
One person said: “I can’t believe you all get triggered over the fact it’s showing we have British products in our stores. You should be proud that it’s cut down on air miles and transport costs and in turn is helpful for the environment. No, you’d rather moan about the national flag.”
A second asked: “They also have the French flag on Brie and Camembert cheeses and the Italian flag on a number of meats. Should we remove them as well? Or is it just because it is the British flag?”
Handbag thief faceplants into ‘one way’ sign after stealing £760 Moschino bag in the city centre
That’s gotta hurt…
A man trying to make a swift getaway from police ended up getting more than he bargained for.
The suspect ended up with a sore head after smashing into a ‘one way’ sign after his concentration slipped.
The 33-year-old male was attempting to give Greater Manchester Police the slip after stealing a £760 Moschino bag in the city centre.
While he was making off from officers he looked behind him and ended up faceplanting straight into the sign.
He was subsequently arrested and taken into custody to recover from a ‘sore head’.
GMP took to Twitter and Facebook yesterday to share the news, saying that ‘all signs suggest he’ll make a full recovery’.
GMP City Centre wrote: “One way to custody… A 33yr old male stole a £760 Moschino hand bag. Whilst making off from officers, he looked behind him & then faceplanted straight into a One Way road sign.
“Male now in custody recovering from a sore head, all signs suggest he’ll make a full recovery!”
Police at the Arndale as huge queues form on first day of non-essential shops reopening
Are you heading out to the shops today?
Today, Monday April 12th, sees stage two of the government’s roadmap out of lockdown come into effect.
As part of this second stage, pubs, bars and restaurants can reopen for outdoor drinking and dining, while places like gyms, salons and hairdressers can also welcome people back.
Non-essential retail can also throw open its doors once again, meaning shops in places like the city centre, Arndale and Trafford Centre can reopen from today.
Huge queues have been forming as people are keen to return to shops after lockdown, with large gatherings of people spotted at the Arndale.
Photos and videos have been posted to social media showing people trying to get in the shopping centre from Market Street, with the Arndale opening at 8am today.
Sean Hansford posted a video to Twitter showing a large group being dispersed from the entrance to the Arndale, with very little social distancing happening.
A security guard asks them to move away and to social distance, but the group initially just congregates nearby.
Later videos show a more orderly queue going down Market Street after Covid marshals managed to organise shoppers, with police also spotted assisting with the queues.
Large queues were also spotted at Primark over at the Trafford Centre, as the popular budget retailer reopened its doors.
Will you be heading out shopping today, or are you waiting until things calm down a bit?