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Pub owner’s brutal response to ‘entitled toddler’ customer who complained after ‘spending £700’

They might have deserved it though…

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The Cowshed at Hucknall/Facebook

One pub customer, after attending The Cowshed at Hucknall, took to Facebook to leave a scathing review of the restaurant and its staff, only they weren’t ready for the owner’s response. 

The woman, known as Jo, ‘checked in’ to the restaurant on Facebook to give a long complaint about the service she and her family received while celebrating her sister-in-law’s 50th birthday.

But the owner’s reply to the review provided an eye-opening insight in to what might have actually happened that night, including the party being sick and not abiding by social distancing rules. 

Jo’s review began: “Went here yesterday for sister in laws 50th lovely little bar – spent approx £700 between us on drinks and pizza – to be served by some members of staff with awful attitude – to be told we must drink up and leave can’t come back because one member of our party was too drunk.” 

The Cowshed at Hucknall/Facebook

The woman continued: “To be them apologised to because someone had told them we were all too drunk – take in to account the money we had spent – to be them told half an hour later the owners wanted us out as we had stood up – bearing in mind we were stood up next to our table away from anyone else…

“…and that we were barred – didn’t mind taking the £700 though I have never been spoken to in such a way / maybe they should open reviews and yes our family member was sick and YES WE CLEANED IT UP – so no members if staff were affected by this…

“…maybe a course for your staff in customer service wouldn’t go amiss – rude staff huffing and puffing because they had a large round to bring out !!! [sic]”

The Cowshed at Hucknall/Facebook

It’s quite the review and anyone who has ever worked in customer service has probably dreaded the moment they would get one like this. Any small business owner knows the damage such a review can do. 

With that in mind, the owners and team behind The Cowshed did not hold back in their response. 

They quickly put to bed the accusation of ‘spending £700’, by explaining to reach that amount the family would have to order 77 of the most expensive pizzas on the menu or 115 double gin and mixers. 

The response said: “So let’s split the difference, seeing as you had spend the ‘£700’ on both pizzas and drinks.. you and your party would have to have ordered 39 of our most expensive pizzas and 57 of our most expensive drinks to have spent £700 at our bar. You ordered no where near this, Jo… not even close.”

If that wasn’t bad enough, the owners literally pulled out the receipts to prove it. 

Adding: “So seeing as you are having trouble with your memory & maths, I went over our point of sale system this afternoon for you, along with viewing our footage of your party on CCTV and our copy of your receipts. What you & your party spent, Jo was a far more realistic and believable £280 (£225 on 5 rounds of drinks and £55 on 8 pizzas).

“If you are going to lie, embellish or try to fabricate a ridiculous narrative about your time at our bar… at least make it a believable one.”

The Cowshed at Hucknall/Facebook

The Cowshed, which has a five star rating on TripAdvisor, also had something to say about the claims their staff needed a ‘course in customer service’, and instead took to holding Jo and her party accountable for their behaviour towards staff and fellow diners. 

The pub said: “With the ironic exception of the young adults that were in your group and one or two others, you all acted like belligerent, entitled little toddlers from the moment you walked through our gates.

“We allowed members of your party to bring in food from other venues to circumvent their food allergies. We cleaned up all the smashed pint glasses you broke and birthday cake you dropped and smeared all over our tables & benches, and tolerated the many loud family rows you were having with each other.

“Rather than treat our staff like human beings that are just trying to earn a wage, you decided to treat them like your own personal servants, clicking your fingers, shouting, swearing and barking your orders at them, to the point one was almost in tears and refused to deal with you any more.

“You were the loudest, most obnoxious group in the whole bar, just being a nuisance in general and other customers were starting to complain about you at this point. Then, for your party’s grand finale, the gentleman in the blue shirt headed into our bar from outside and decided to vomit everywhere but the toilet.

“Our staff stepped into to help, but you demanded to ‘deal with the situation’ and rather than clean up the mess, proceeded to smear it over an even wider area with our mop, whilst… once again, being loud, rude, sticking your hand in our staff’s faces and shouting over anybody who was trying to communicate with you or help.”

The restaurant went onto explain why they have reviews turned off on social media – as it only gives one side of the story. 

They also added that Jo wasn’t barred on the evening, despite ‘clicking fingers, shouting, swearing and barking orders at the staff’, which lead one member of the team to tears. 

They explained: “We don’t bar paying customers on a whim. You could have come back, apologised, been given the ‘don’t let it happen again’ speech we’ve all had at one point or another and we’d have all moved on, but no… instead you ran straight to the internet, played victim, and told a pack of lies.”

But it was bad news for Jo in the end anyway as the owners added: “So now consider this your official barring… don’t you or your group ever set foot through our doors again.” 

The Cowshed at Hucknall/Facebook

The team ended the post with a statement that said the team ‘won’t be making any more comments or responding on this thread’, and that as far as they were concerned ‘the matter is now over’. 

The response, littered with sarcasm, has racked up a few supporters with one person saying: “Congratulations Cowshed, you have won the internet today!”.

Another added: “Coming from a hospitality background having worked in many pubs and restaurants reviews like this can be so damaging and most of time (no one is perfect) extremely untrue and made up! When people read reviews like this they believe that the customer is right.”

A Facebook user added: “Read the review online & omg you nailed it, no establishment should have to deal with selfish morans [sic] like that…my guess is it’s going to give you more publicity. Well done guys”

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Asda is giving emergency service workers a Christmas discount to say thank you

‘We really want to say thank you to our members for doing everything they can to help protect the most vulnerable this year,and every year

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Asda & NHS Confederation

Asda has announced that emergency service workers will be getting a special discount on their shopping in all of its stores throughout the festive period.

The retailer is offering a 10% discount for anyone who holds a Blue Light Card, a nationally-recognised scheme giving discounts to certain key workers and armed forces personnel. 

The 10% discount can be used in any of Asda’s 633 stores across the UK from today until Sunday, January 2nd, and is applicable on all food and drink, George at Asda clothing, optical and homeware, as well as toys and gifts. 

Asda said the discount has been launched as recognition of the valued work emergency service workers do each day to keep the public safe.

Speaking on the launch of the discount, Derek Lawlor, Chief Merchandising Officer at Asda, said: “Blue Light cardholders work in difficult and dangerous situations every day of the year to provide support to people across the UK who need it the most [and] we wanted to recognise this and thank them for everything they do by offering a discount in our stores this Christmas.

“We really want to say thank you to our members for doing everything they can to help protect the most vulnerable this year, and every year.”

Asda

Employees of the following services can apply for the discount:

  • 4×4 Response
  • Ambulance Service
  • Blood Bikes
  • Border Force
  • British Army
  • Cave Rescue
  • Community First Responders
  • Fire Service
  • Highways England Traffic Officer
  • HM Armed Forces Veterans
  • HM Coastguard
  • HM Prison Service
  • Immigration Enforcement
  • Lowland Search and Rescue
  • MoD Fire Service
  • MoD Police
  • Mountain Rescue
  • NHS
  • Police
  • Red Cross
  • Reserve Armed Forces
  • RNLI
  • Royal Air Force
  • Royal Marines
  • Royal Navy
  • Search and Rescue
  • Social Care Workers
  • St Andrews Ambulance
  • St John Ambulance
  • UK Visas and Immigration

The discount is valid in-store only; to read the full terms and conditions, head over to the Asda website

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Line of Duty creator mocks Boris Johnson after he was pictured in police uniform

He’s no Ted Hastings…

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Prime Minister Boris Johnson has been roasted by Line of Duty’s creator Jed Mercurio after he was seen in full police gear for a press photo shoot.

Johnson became the laughing stock of the nation yesterday when photos from his early morning drugs raid with Merseyside Police started circulating on social media.

The PM could be seen in full police get-up, including a stab vest, an oversized police jacket and a gnome-like police beanie. 

Of course, the Twitter community was quick to roast Johnson on his unusual attire, as was the creator of police drama series Line of Duty Jed Mercurio, who went as far as ‘thanking’ him for his Line of Duty audition. 

He wrote: “Thank you for submitting your audition for the next series of #LineofDuty but we’re looking for a character with at least one redeeming moral principle and a performance that places even just a scintilla of doubt in the audience’s mind that he might not be totally bent.”

Line of Duty fans revelled in Mercurio’s scathing joke, with one person replying, “This is the best thing I’ve seen for a while,” and another writing: “And today Jed Mercurio owns Twitter, the end.”

The Prime Minister was shadowing officers on their raid in a bid to promote the Government’s new ten year drugs strategy aimed at cracking down on crime related to drugs gangs and to addicts funding their habits.

He told broadcasters in Liverpool: “I take the view that it is a long time really since you heard a government say that drugs – Class A drugs – are bad and bad for society, bad for opportunity, bad for kids growing up in this country.

“That’s my view, and I think it is something we can tackle, something we can deal with.”

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Gary Neville praised for calling out Boris Johnson over alleged Number 10 Christmas parties

Neville has even written to his local MP to find out who attended the alleged parties

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Chatham House / Flickr & ITV Granada

Gary Neville has slammed Boris Johnson and his ‘cronies’ for allegedly partying in Downing Street last Christmas while the rest of the country remained under Covid restrictions.

The Prime Minister was reported to the police by Labour MPs last week over allegations there were at least two parties in Downing Street during lockdown restrictions last Christmas.

The Daily Mirror also reported that two events had taken place in No 10 in the run-up to the festive season, where officials are said to have ‘knocked back glasses of wine during a Christmas quiz and a Secret Santa’. 

It was claimed that around ‘forty or fifty’ people were ‘crammed cheek by jowl’ into a medium-sized room in Number 10 for each of the two events.

Number 10 / Flickr

The Prime Minister has not explicitly denied that the parties took place, but No 10 has insisted that ‘all Covid rules were followed’. 

And now, as the allegations continue to be investigated by the Metropolitan Police, former Manchester United footballer Gary Neville has called out Boris Johnson and his government, slamming them for ‘partying in a tax payer funded residence’.

He wrote: “Are we really going to let this Number 10 party go? No chance! Last Xmas was a misery. Listening to him standing up there telling us what we couldn’t do.

“Families not seeing each other , loved ones dying alone. Whilst him and his cronies party in a tax payer funded residence!”

His impassioned tweet was quick to go viral, with thousands of people rushing to applaud him for speaking out. 

One social media user urged the former footballer to not let the issue go, writing: “Last [Christmas] we lost so many loved ones and couldn’t say goodbye in person. We were not allowed to pay respects at funerals due to the restricted numbers.

“Gary, don’t let this go, we are with you. I am extremely angry, upset & saddened. I want this corrupt govt held accountable.”

Another person wrote: “Keep asking, @GNev2, and keep the pressure on. We also need to know WHO was at @BorisJohnson’s Christmas shindig. Somebody knows.”

Neville has since followed up his tweet with a copy of a letter penned to his local MP, Mark Logan, wherein he enquires for an explanation as to why Bolton residents were forced into lockdown over Christmas ‘while the Prime Minister was partying with his colleagues and friends’.

In the letter, Neville explicitly asks Logan if he had attended any Christmas party related events with the Prime Minister or Cabinet, asking him to also ‘state your position on this matter’ and to get access to the attendee list. 

His letter continued: “We need MPs to stand up and show the courage to do the right thing and speak out against wrongdoing and admitting when it has taken place… Hancock, Johnson and no doubt many others are living by different rules.”

The former footballer has encouraged his followers to each write a letter to their own local MPs on the matter.

Though this isn’t the first time Neville has waded into the messy world of politics; back in October, he went head-to-head with former Tory politician Edwina Currie in a heated debate about the government’s plan to axe the Universal Credit uplift.

He slammed the Conservative’s language as ‘always divisive’ and ‘not helpful’, saying that it’s ‘really dangerous to remove Universal Credit payments at this moment in time, it’s brutal’.

He said: “I trust the population of this country, I work on the theory that people aren’t sitting there lazy, they really want a good job. They want to get good pay, they want their mental health to be sorted.

“They’re not sitting there thinking, ‘I’m going to take the chancellors money and live off of their money for the next ten to fifteen years.”

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