People across Greater Manchester are fed up with bad customer service being blamed on Covid, new research has suggested.
According to the UK Institute of Customer Service, the number of complaints about poor service in the last six months has reached the highest levels since 2009.
Companies are being accused of using the Covid pandemic as an excuse for shoddy customer service, long waits on the telephone and late deliveries, the study found.
The sectors with the biggest issues are transport, and local public services, such as GP surgeries, councils and police services and telecommunications.
The survey, which quizzed 10,000 participants, also detailed how at the start of the pandemic, consumers were tolerant of delays and other issues as businesses fought to cope with the effects of the crisis.
But now that several months have passed, the excuse is no longer deemed as sufficient.
Jo Causon, the CEO of the Institute of Customer Service, said: “Saying ‘because of Covid’ is not a good phrase. Organisations must not hide behind this blanket statement.”
As for a solution?
Well, Causon said that retailers simply need to be honest with their customers about any potential delays so they are aware of how long they might have to wait to inform their decision about what to buy.
She did admit, however, that many businesses had responded admirably to the difficulties created by the pandemic, and that managed queuing systems – such as inviting people to call at quieter times – was one major area of success.
Causon also pointed out that other companies had actually gone out of their way to assist people during the crisis, and that delays in deliveries can be blamed on the Suez Canal crisis in March, not bad customer service.
American in UK says people in the US would be SHOCKED by full English breakfasts
‘They would absolutely flip out’
An American woman living in the UK has revealed how those on the other side of the pond really regard our cuisine.
While most Brits believe the humble fry-up reigns supreme when it comes to global breakfast offerings, Americans apparently beg to differ.
Lisa Dollan – known as the Yorkshire Peach on TikTok – moved to Leeds from her hometown of Georgia back in 2014, and has since grown a vast internet following with her videos comparing the cultures and customs of the two countries.
And in one of her latest videos, Lisa described ‘things that would freak the Americans out about the UK’, adding that one of them is ‘what y’all eat for breakfast’.
She said: ““O.M.G. If they [Americans] saw the mushrooms, the tomatoes, the baked beans, all of this, the full English, they would absolutely flip out.”
And responding to a viewer asking why exactly Americans would ‘flip out’ over the cooked breakfast, Lisa explained: “Right so stewed tomatoes are only used for cooking sauces never ever eaten any other way. Beans-only eaten with BBQ.”
Lisa added that other things Americans would find shocking in the UK is the long queues at McDonald’s – which apparently Americans just wouldn’t wait for – and the lengths Brits have to go to to pass their driving tests.
She said: “No chance. What you guys have to do to legally drive here is amazing. You guys are all like NASCAR drivers.”
She then added: “Seriously, I took my test in a parking lot.”
People were rightly very amused in the comments, with one viewer writing: “I’ve always been super freaked out watching American TV where they eat doughnuts and cake for breakfast?? idk [sic] if thats real or not but it’s crazy”.
Another noted: “But Americans literally have donuts for breakfast” with a series of crying face emojis.
In other videos, Lisa also points out other cultural differences between the countries including foods she can’t get in the UK and general complaints about the British weather… which we can’t really argue with.
Marcus Rashford among top 10 favourite celebrities to be Prime Minister
Rashord joined the likes of Martin Lewis, David Attenborough and Gary Neville on the list…
Marcus Rashford is among the top ten celebrities Brits would like to see run for Prime Minister.
According to a Channel 4 poll, 44% of people would happily vote for a celebrity to run the country, with the Man United star ranking among some of the highest in seventh place.
Rashford has been widely praised for his charitableness in recent years, with him last year receiving nation-wide praise for challenging the government’s decision to provide free meals for underprivileged children during the summer school holidays.
Additionally, the footballer also became the youngest person to ever top the Sunday Times’ Giving List, with him having given away a massive 125% of his net worth to charity.
Also on the list for PM popularity is Money Saving Expert founder Martin Lewis, BBC presenter David Attenborough, ITV’s Alison Hammond and comedian Ricky Gervais.
The top traits people would like to see in the leader of the country are honesty and trustworthiness – but they should also be down to earth and have a sense of humour.
A third of people also think the Prime Minister should be compassionate, as well as unbiased and hardworking.
The survey came ahead of the launch of Channel 4’s new show Make Me Prime Minister, which sees celebrities battle it out in a series of political challenges.
Reacting to the results of the poll, Alastair Campbell, who presents the new show, said: “The contestants in the show are not the only ones who think politics is in a mess and that they could do the job better than Boris Johnson or Liz Truss – but I think they learned that the job is a lot harder than it looks.
“Some of them, without doubt, have real political talent and I hope they go into politics. They will also be pleased by the poll findings that people want our Prime Minister to have integrity, and be trustworthy and honest.
“So should we all.”
The most popular celebrities for PM:
- Martin Lewi
- David Attenborough
- Stephen Fry
- Alison Hammond
- Richard Osman
- Dame Judi Dench
- Marcus Rashford
- Ricky Gervais
- Dame Helen Mirren
- Eddie Izzard
- Jo Brand
- Emma Watson
- Miriam Margolyes
- Gareth Southgate
- Lenny Henry
- Paul O’Grady
- Gary Neville
- Mick Lynch
- Steven Bartlett
- Hugh Grant
- Mel & Sue
- Emily Blunt
- Daisy May Cooper
- Russell Brand
- Jameela Jamil
- Bimini Bon Boulash
- Maya Jama
- Munya Chawawa
Hurricane Ian to bring gale force winds and heavy downpours to Greater Manchester
The Met Office expects ‘minor impacts’ such as surface water flooding or wind damage
Greater Manchester is set to experience gale force winds and heavy downpours today as a result of Hurricane Ian.
The fallout from the hurricane, which is currently wreaking havoc on Florida’s southwest coast, will be felt across the region today and tomorrow as it brings an ‘area of low pressure’ across the UK.
According to the Met Office, this morning will be mostly dry with the heavy rain and wind set to hit from around lunchtime.
The heavy rainfall is then forecast until at least 7pm this evening.
Forecasters expect this evening to be marginally drier, though more showers are set to fall in the early hours of Saturday and into the late morning.
The Met Office says this rain should have cleared by Saturday afternoon, with the weather staying mostly dry into Sunday (October 2nd).
Other parts of the UK will also experience the affects of Hurricane Ian, with strong winds and heavy rain on the forecast.
Deputy Chief Meteorologist at the Met Office Chris Almond said: “This will bring a much wetter and windier spell than we’ve seen so far this autumn, but nothing that is unusual for the time of year.
“The fast-moving system will bring strong gale force winds, locally in excess of 60mph, and heavy rain into the northwest before pushing quickly southeast through the day.
“We could see some minor impacts such as surface water flooding or minor wind damage, as well as some short-lived impacts on ferry crossings, especially in exposed areas of western Scotland and eastern areas of Northern Ireland.
“Later in the day, parts of southeast England could experience winds of around 55mph, which may impact the English Channel too.”
At least ten people have died in what has been called Florida’s ‘deadliest hurricane in history’. Hurricane Ian is now moving inland and heading towards North and South Carolina.