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British Airways and ‘consistently terrible’ Ryanair voted worst airlines in new survey

One customer accused Ryanair of ‘treating passengers like cattle to be squeezed for the last penny’

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@matesaki & @isaacstruna / Unsplash

In news that may surprise no one, British Airways and Ryanair have been named as the worst short-haul airlines in a new Which? survey.

The consumer champion surveyed passengers on their experience with a variety of short-haul airlines, including what they thought of the boarding procedures, cabin cleanliness, customer service and overall value for money.

It also asked people whose flights were disrupted during the pandemic how satisfied they were with the way their airline handled the issue.

Ryanair, which has ranked in the bottom three of the Which? survey for over a decade, was named as the worst short-haul airline with a customer score of just 55%. 

@kevin_hackert / Unsplash

It also scored an unsavoury 47% in the refund satisfaction category, with one in five respondents saying it took them more than a month to get a refund.

One customer said on their experience: “Ryanair is the most awkward airline to deal with that I have ever come across. It seems to be proud of being difficult.”

Read More: Ryanair flight from Manchester makes emergency landing following reports of ‘fire on board’

Another accused the company of a total ‘lack of transparency about costs’ and ‘treating passengers like cattle to be squeezed for the last penny’. Three-quarters even named Ryanair as the airline they would ‘never fly with’.

British Airways, which once upon a time one of the most favoured airlines, didn’t fare much better in second-worst place with a customer score of 63%. 

@isaacstruna / Unsplash

Passengers reported spending hours on hold only to be hung up on or passed between different departments, and slammed their customer service as ‘disappointing’. 

Their food and drink, seat comfort and value for money were only given a two star rating, with one passenger even going to lengths to describe BA as ‘a budget style airline at premium prices’.

However, BA’s cabins ranked as joint cleanest alongside Jet2, which ranked as the number one short-haul airline thanks to its record on delivering refunds; more than eight in ten customers were satisfied with the outcome when their flight was disrupted.

Editor of Which? Travel Rory Boland said: “Ryanair’s consistently terrible customer service has made it a fixture among the worst performers in our surveys for many years – but the airline plumbed new depths with its handling of Covid refunds.”

@jannerboy62 / Unsplash

He added: “Many passengers will not forget how they were treated by companies during the pandemic. Covid could still cause disruption to international travel, so we would advise travellers to book with operators that have flexible booking policies and a record of treating their customers fairly.

“BA’s reputation also deservedly took a battering when it took a hard line on refunds for passengers who could not travel because they followed government health guidance.”

British Airways has since told The Independent: “We know we can do better and we’re working hard behind the scenes, upgrading our phone systems and recruiting more people to deliver a better and faster customer experience that we know our customers deserve.

“We never take our customers’ loyalty for granted and appreciate their patience as our teams work around the clock to support them.”

Ryanair is yet to comment on the survey.

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Professional golfer praised for her response to man telling her how to swing

‘That was a bit awkward, not going to lie’

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@georgiagolfcoach / TikTok

A professional golfer has been praised for her response to a man who’s ‘played for 20 years’ advising her on how to swing a club.

Georgia Ball is a golf pro with the Professional Golfers’ Association (PGA). She coaches golf and regularly creates videos for TikTok to share her top tips with her followers.

In one recent clip where Georgia was practising a new style of swing, a random man interrupts her to tell her not to swing the way that she is, advising her on how she should be swinging instead.

@georgiagolfcoach / TikTok

The stranger, who can not be seen in the shot, says: “Excuse me, what you are doing there, you should not being doing that.

“You should be right through your swing and follow through. You are too slow on the way up and then back.”

Georgia politely tries to explain why she is doing what she is doing as the man appears not to pay attention to what she is saying, and goes on to interrupt her again to tell her he has ‘been playing golf for 20 years’.

@georgiagolfcoach / TikTok

Georgia smiles at the man and gives the camera a look of disbelief before she lines up the golf ball and takes another shot, sending the ball sailing through the air and right down the centre of the driving range.

The guy then tells her: “See how much better that was?” Georgia laughs it off and tells him that she had been deliberately slowing down her swing to try out a new style, as professional golfers do.

To which, the man replies: “Keep doing that anyway, OK?”

Georgia posted the clip – which has since gone viral raking in 11.7 million views – to her TikTok page @georgiagolfcoach along with the caption: “Can you believe he said this?”

@georgiagolfcoach / TikTok

The video caption then says: “Wait for it…” before we watch the cringeworthy moment unravel.

Commenting on the clip, one person said: “I’ve been driving for 25 years but I’m not about to give Lewis Hamilton some pointers.”

Another put: “The way you had to repeat yourself 3 times and he cut you off every time.” Georgia then commented on the post herself saying: “That was a bit awkward, not going to lie.”

@georgiagolfcoach / TikTok

Someone else chimed in: “*implements nothing he says* ‘See how much better that was’ HAHAHHAHA.” And Georgia replied: “This is why I couldn’t help but laugh. I was lost for words!”

And another person added: “My hope is that he comes across this video and it keeps him up at night.”

Many people have praised Georgia for managing to remain polite and showing ‘remarkable levels of class and restraint’.

One follower typed: “You were much more gracious than I would have been.” And another said: “The way you reacted so calm and polite! I’d be fuming!”

TV presenter Dan Walker also praised Georgia, as he commented: “Georgia showed remarkable levels of class and restraint here. I hope the fella involved gives a full apology and goes to her for a lesson.”

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Jelly Babies crowned UK’s favourite sweet as top ten revealed

What’s you favourite sweet?

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Storye book / Wikimedia & Tesco.com

Jelly Babies have been crowned the nation’s favourite sweet, according to a new survey.

The cute little retro tots beat the likes of Wine Gums, Drumstick lollies, Love Hearts and Cola Bottles to the top spot.

The survey, conducted by research agency, Perspectus Global found that the sugary delights, made with a firm shell and soft centre and invented 160 years ago, still proved they were going strong even against new competition.

Tesco.com

Firm favourites in the hearts of the nation, Jelly Babies were closely followed by Fruit Pastilles in second place with 62% of the vote, and Wine Gums in third with 60%.

Jelly Babies were first manufactured in Lancashire in the nineteenth century. But their popularity began to wane before being revived by Bassett’s, in Yorkshire.

Bassett’s began mass-producing the sweets as ‘Peace Babies’ in 1918 but then later reverted back to calling them Jelly Babies, as we all know and love them today.

Storye book / Wikimedia

Other popular choices included Cola Bottles, creamy Werther’s Originals, rainbow coloured Skittles and mouthwateringly fruity Starburst.

But surprisingly, oldies but goldies including Black Jacks, Drumstick Lollies as well as its modern-day partner the Drumstick Squashie, didn’t perform quite as well as some might expect.

The tongue colour-changing Black Jacks came in at 21 with 52%, and Drumstick Lollies and Squashies got 51% of the vote.

And the inter-galactic retro Flying Saucers, crash landed at 29 on the list with 49% of the vote. 

Andrew Schofield / Flickr

But the survey also revealed that not only do Brits love a sugary, fruity and tangy sweet, they also love a minty one too as Polos, Tic Tacs and Mentos all made it on the list as fan favourites. 

Of the 2,000 polled, 78% said there was something magical about enjoying your favourite childhood sweets, 77% admitted they would rather have sweets for dessert than a pudding and 70% prefer sweets over chocolate.

On average, Brits chomp through around 19 sweets a week – which is not great news for our teeth.

Ross Elliott / Flickr

The UK’s 30 favourite sweets, according to the survey, are as follows:

  1. Jelly Babies 65%
  2. Fruit Pastilles 62%
  3. Wine Gums 60%
  4. Cola Bottles 59%
  5. Werther’s Originals 59%
  6. Skittles 58%
  7. Starburst 57%
  8. Liquorice Allsorts 57%
  9. Tangfastics 57%
  10. Rhubarb and custards 56%
  11. Jelly Tots 56%
  12. Fruit Gums 55%
  13. Love Hearts 54%
  14. Dolly Mix 53%
  15. Lemon Sherberts 53%
  16. Pear Drops 53%
  17. Turkish Delight 52%
  18. Maoam Stripes 52%
  19. Kola cubes 52%
  20. Daim bars (formerly Dime) 52%
  21. Black Jacks 52%
  22. Toffee Bonbons 52%
  23. Tunnocks Snowballs 51%
  24. Drumstick Squashies 51%
  25. Drumstick Lollies 51%
  26. Polos 50%
  27. Fruit-tella 50%
  28. Tic Tacs 50%
  29. Flying saucers 49%
  30. Mentos 45%

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Woman finds Easter eggs for just 75p in Morrisons and does trolley dash

Bargain!

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Rept0n1x / Wikimedia & @tammyadnitt / TikTok

A woman took to social media to show off her Easter egg shop after hearing Morrisons had slashed them down to 75p.

If you need to stock up on Easter eggs for the upcoming holiday, or you’ve just got a sweet tooth and love a good bargain, you’ll be pleased to hear Morrisons are selling some of the chocolate goodies for a reduced price of 75p.

One woman heard the news and had to go and check it out for herself, sharing her chocolate egg haul in a video clip on TikTok.

@tammyadnitt / TikTok

Savvy shopper and chocolate lover Tammy made sure to fill her trolley with a selection of the Cadbury and Nestle eggs currently on offer at Morrisons.

The retail giant has slashed its 96g – 126g Easter eggs down by half price from £1.50 to 75p.

However, there’s just one catch: to get this price, customers will need to scan their Morrisons More Card. Customers without a More Card will still have to pay the full price of £1.50.

However, shoppers will have to act quick to bag this bargain as these deals usually only last a week.

Rept0n1x / Wikimedia

Tammy’s TikTok clip shows her POV as she pushes her shopping trolley filled with 20 of the Easter eggs costing her a total of £15 – not bad. At full price this shop would have cost her £30, saving her a cool £15.

With surely enough in her cart to sort the whole family and have a few left over to treat herself to while watching a Netflix series, it’s no wonder the TikToker was so pleased with herself as she typed in the caption: “When you hear these eggs are down to 75p.”

The clip, posted just days ago, has already gained almost 10,000 views and over 1,000 likes, though viewers have been left divided over the haul. Some have been tagging their friends and family to hurry and make the most of the deal while others have called it ‘selfish’ – but Tammy clapped back at the commenter, saying: “chill out”.

Meanwhile, someone else said: “Literally picked 2 of all flavours for my children.” And another asked: “Is there a limit? My daughter’s birthday party is the day before Easter so I was going to bulk buy them to give to all the kids.” 

Responding, one shopper typed: “I wasn’t told there was a limit so it was worth a try. I just went to a self-checkout.” 

While Tammy replied with: “Yes it says two of each only. I was over the ‘limit’ but no one questioned it.” 

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