News
Royal Mail fined £5.6 million for missing its delivery targets ‘significantly’
‘We are very disappointed with our Quality of Service performance in 2022-23 and acknowledge Ofcom’s decision today’
Royal Mail has been fined £5.6 million by the industry regulator Ofcom for missing targets for both its first and second class deliveries.
The company is obliged to publish its performance in regards to delivery targets every year, which is scrutinised by the watchdog.
Each year, Royal Mail is required to deliver 93% of first class mail within one working day and 98.5% of second class mail within three working days.
However, Ofcom said that for the 2022-23 financial year the British postal service only delivered 73.7% of first-class mail on time and 90.7% of second class mail on time.
The target for its delivery routes is 99.9% but it only managed to complete 89.35% of delivery routes each day a delivery was required.
During this period, Royal Mail was hit by a series of strike days in action taken by frontline workers.
However, taking into account the strikes, extreme weather conditions and the closure of Stansted Airport, Ofcom found that the company still did not meet its targets.
In a statement the regulator said: “Ofcom can consider evidence submitted by Royal Mail of any exceptional circumstances that may have explained why it missed targets.
“Even after adjusting Royal Mail’s performance for the impact of industrial action, extreme weather and the Stansted runway closure, its first and second class performance was still only 82% and 95.5% respectively.
“This means that Royal Mail breached its obligations by failing to meet its targets by a significant and unexplained margin. This caused considerable harm to customers, and Royal Mail took insufficient steps to try and prevent this failure.”
The fine was reduced by 30% for the company’s co-operation and admission of liability.
During the timeframe it was fined, around 112,000 of Royal Mail delivery workers took industrial action in a row over pay and conditions. The dispute was eventually settled in July.
In an effort to strengthen its finances, the mail company has increased the price of stamps with an update on its performance due this week – which will reveal its latest financial results.
Ian Strawhorne, director of enforcement for Ofcom, said: “Royal Mail’s role in our lives carries huge responsibility and we know from our research that customers value reliability and consistency.
“Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years. But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since.
“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously. We’ll continue to hold Royal Mail to account to make sure it improves service levels.”
A Royal Mail spokesperson said: “We are very disappointed with our Quality of Service performance in 2022-23 and acknowledge Ofcom’s decision today.
“Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action.
“We are pleased that Ofcom has acknowledged that elements outside of Royal Mail’s control had a significant impact on service levels and has adjusted the figures to 82% for first class and 95.5% for second class mail.
“Quality of Service is extremely important to us. We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.”
We’re pleased to announce that Proper Manchester is rebranding as Finest City Guides.
As part of this change, the Proper Manchester brand, including its social media channels, will transition to the Finest City Guides name.
This is a rebrand of the existing platform rather than a new or unrelated business. The same team behind Proper Manchester will continue to operate Finest City Guides as we develop the platform under its new identity.
Previous name: Proper Manchester
New name: Finest City Guides
Our social channels and other brand assets will be updated to reflect the Finest City Guides name as part of this transition.
More from Finest City Guides coming soon.
News
Oasis announce huge reunion tour as Liam and Noel Gallagher ‘make peace’
The news we’ve all been waiting for!
After years of will-they-won’t-they speculation, Oasis are officially BACK together for a reunion tour.
The Gallagher brothers have put aside their differences in the name of music, making thousands of fans extremely happy in the process.
The band teased the news on their socials over the weekend, posting a video on Sunday morning with today’s date (Tuesday, August 27th) and the time 8am.
And now shows have been announced for multiple dates in the UK and Ireland, with tickets going live this Saturday, August 31st.
The legendary Mancunian rockers will take to the stage next summer, with gigs in Cardiff, London, Edinburgh, Dublin and, of course, Manchester.
15 years after splitting, the band confirmed they would be back for 14 shows, saying: “The guns have fallen silent. The stars have aligned. The great wait is over. Come see. It will not be televised”.
The gigs will be Oasis’s ‘only shows in Europe next year’, with tickets on sale this Saturday at 8am in Ireland and 9am in the UK.
The Oasis 2025 tour dates in full:
July
4th – Cardiff, Principality Stadium
5th – Cardiff, Principality Stadium
11th – Manchester, Heaton Park
12th – Manchester, Heaton Park
19th – Manchester, Heaton Park
20th – Manchester, Heaton Park
25th – London, Wembley Stadium
26th – London, Wembley Stadium
August
2nd – London, Wembley Stadium
3rd – London, Wembley Stadium
8th – Edinburgh, Scottish Gas Murrayfield Stadium
9th – Edinburgh, Scottish Gas Murrayfield Stadium
16th – Dublin, Croke Park
17th – Dublin, Croke Park
You can grab your tickets HERE.
News
Stagecoach hiring over 100 new bus drivers for Bee Network with £31k salaries
Fancy a career change?
Stagecoach Manchester is hiring over 100 new bus drivers to work from its Oldham depot, following the second phase of the Bee Network launch in March.
You can apply for a range of roles, from positions with no experience required to fully qualified bus drivers.
Successful applicants will receive full training as part of the job, and trainees will get paid to train. Then after only 12 months’ service at Stagecoach, drivers can expect to earn up to £16 per hour, which equates to £31.6K per year, before overtime.
As well as that, drivers that already hold a PCV licence may be eligible to receive a £1,200 joining bonus.
Stagecoach
There’s also a host of other benefits available to all Stagecoach employees, like 28 days paid holiday, generous pension and free Stagecoach bus travel for successful applicants and a companion.
Rob Jones, Managing Director at Stagecoach Manchester said: “Expanding our offering in Oldham means we’ll be investing more in the economy and supporting our local community, as well as strengthening our workforce.
“Whether you’re looking for a career change or you’re a fully qualified, experienced bus driver, there’s a role for everyone here in Oldham.
“We’re looking for personable and dedicated drivers who are ready to help us build on the success of the Bee Network and connect the people of Oldham and Greater Manchester with the places and people that are important to them.”
Stagecoach
Phil Cornwall, bus driver at Stagecoach Manchester, said: “I’ve been a driver at Stagecoach for 25 years and I couldn’t recommend it more.
“From the perks to the people to the passengers, it really is a great place to work.”
To apply, head to the Stagecoach website HERE.
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