Northern Chinese takeaway goes viral for brutal responses to customers

The straight talking owner of a Northern Chinese takeaway has gone viral for her savage replies to online customer complaints.

Alice Cheung, the boss of Oriental Express restaurant in Pudsey, West Yorkshire, has garnered hundreds of reviews on Just Eat – and she’s gone out of her way to personally reply to every negative one.

You’ve got to admire her commitment to the cause.

Speaking to Leeds Live, Cheung said that most customers award the eatery five or six stars, but she refuses to pander to the complaints of some of the ‘sillier’ reviews.

Oriental Express Pudsey / Facebook

She said: “[Negative] reviews tend to put business owners down and demotivate them, I want to be realistic. I think review [responses] should be honest and not corporate responses.

“People need to know the truth especially other people reading reviews!”

She added that she tries to give ‘honest truthful answers’ to sometimes ‘silly comments’ all while bringing ‘banter to the platform’.

For example, one review that had claimed the food had been ‘terrible’ was met with a scathing reply pointing out the customer’s own mistakes.

It read: “You ordered a Vegetarian Munch Box and then called the shop to complain there was no MEAT in it. We sent what you ordered and there was nothing wrong with it. The bad review is to cover your error.”

Oriental Express Pudsey / Instagram

Another reviewer moaned that their dish had been ‘totally ruined’ by battered prawns that had been mixed in with their chicken dish, to which Cheung replied: “Will you please open your eyes and read the descriptions, you ordered the ‘Special sweet and sour’ which contains king prawns.

“You got what you ordered so how is this our fault. The food was fresh and perfectly cooked. We are good but mind reading the stupid is not one of our skills.”

And in response to another person claiming their delivery had been ‘forty-five minutes late’, Cheung shot back: “For the one-millionth time stop exaggerating, ten minutes max if it was late and I very much doubt it was.”

Completely fair enough responses, to be honest.

You can follow Oriental Express over on Facebook and Instagram.