Greggs customer charged eye-watering £249 delivery fee for £11 JustEat order

A man has issued a warning to JustEat customers after he wound up spending over £200 on his Greggs haul.

Liam Halewood, thirty-six, treated himself to a Greggs takeaway on the JustEat app yesterday. His order consisted of a sausage, bean and cheese melt, a four-pack of cookies, a bag of Walkers crisps and a hot sandwich meal deal, totalling to a reasonable £11.80.

However, he was in for the shock of his life upon discovering he had been charged a staggering £249 for the JustEat delivery fee.

The Boy George impersonator, who lives in Blackpool, went on to share his receipt on social media as a warning for other customers to check their bank accounts.

Tagging JustEats in the post, Liam joked: “@katyperry no wonder they can pay you and @SnoopDogg megabucks for these adds just been charged £249 for a delivery from @JustEatUK xxx [sic] all jokes probably get it back but bloody hell is my order coming on a flight xx”.

However, Liam told the Liverpool Echo that he wasn’t the only customer to face extortionate delivery fees yesterday, explaining: “One [customer] said it was costing them £900 and another said it was going to cost them £399 for the delivery charges. 

“I think JustEat has had a glitch in its system, which to be honest for a big company, it shouldn’t happen really.

“If someone didn’t check their statement and that money got taken out they say you only have like 24 hours to rectify any order that you have made.”

@LHalewood / Twitter

After sharing the receipt, JustEat reached out to Liam with a refund for the delivery fee and a £5 voucher for his next order. 

Liam explained: “I think it is important that when you use delivery companies and when you’re paying on your card over the internet and the phone that you do check things anyway.

“Some older people who don’t really know how to use the internet might have just let that go but because I pulled mine up it got rectified dead quick.”

A JustEat spokesperson said: “We’re aware of an issue on our platform today that briefly affected the price of delivery orders for a very small percentage of our customers. This issue is now completely resolved and we are in the process of offering a full refund for all customers affected.”