Aldi issues warning to customers who use its self-checkouts

Aldi has warned customers that an issue with its self-checkout tills could make the total of a shop work out more expensive.

Customers could end up being charged more for items on offer due to an issue with the machines.

It comes after some customers have claimed that a number of offers that should have reduced the price of their shop were not added to their receipts when they used the self-checkouts. 

People are being advised to call a staff member who can help check and add the correct promotional deals that should have been applied before checkout.

However, the budget supermarket chain said that the feedback from customers using its self-service check-outs was ‘overwhelmingly positive’ – adding that discounts have to be manually  applied by its staff at checkouts.

The retailer advises customers who feel they have been overcharged to contact its customer service team.

The Mirror recently reported that some Aldi shoppers had noticed that reductions or promotions were not being automatically applied to their grocery bills when they were scanned at the self-service checkout, as they took to social media to warn others.

One customer wrote a post in the Aldi fan group on Facebook: “Any discounts don’t automatically apply on the self-checkouts. 

“You have to ask a human employee to take the discounts off manually. This applies for % off stickers and any multibuys etc. I don’t know if this is common knowledge.”

Other Aldi shoppers commented on the post to share that they had also experienced not having the discounts taken off at the self-checkouts and had to pay more. Someone put: “Staff have to apply the discount at normal checkouts too.”

Another said: “Yes it’s because they don’t change the barcode to reflect the reduced price. You just push the discount button and they come over to do it for you.”

And another person added: “Staff have to apply the discount on a normal till so def will have to on a self-service till. I’ve had a few missed then realised!”

Aldi first launched its self-checkouts back in 2019 as they further rolled out across its UK stores to ‘further improve customer experience’.

An Aldi spokesperson said: “Discounts are applied at checkouts by Aldi colleagues. The feedback we receive about the convenience of our self-checkouts is overwhelmingly positive.

“If someone feels they have been wrongly charged, we encourage them to get in contact with the Customer Service team.”